How do we keep the clients that we've Got so they don't just stick around for A couple months but they stick around For years there's this process I refer To as the client retention maximization Formula and really it boils down to Three key things right if we want to Retain our clients we've got to have World-class onboarding we've got to have Effective communication month over month And then we've got to have proactive Success management if we can't get the Clients to stick with us during the First three months there's no way They're going to be happy a year down The track